Introduction
Pinnacles Tours (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Collection of Personal Information
We may collect personal information from you when you:
- Visit our website
- Make a booking or purchase
- Subscribe to our newsletter
- Contact us via phone, email, or contact forms
The types of personal information we may collect include:
- Name
- Email address
- Phone number
- Mailing address
- Payment information
- Any other information you provide to us
Use of Personal Information
We use your personal information to:
- Provide our services to you
- Process transactions and bookings
- Communicate with you about your bookings or inquiries
- Send promotional materials, if you have opted in
- Improve our services and customer experience
Disclosure of Personal Information
We may disclose your personal information to:
- Third-party service providers who assist us in operating our business (e.g., payment processors, IT service providers)
- Regulatory authorities, if required by law
- Other parties with your consent or as permitted by law
- We ensure that any third parties we engage are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes implementing physical, electronic, and managerial procedures to safeguard and secure the information we collect.
Access and Correction
You have the right to access the personal information we hold about you and to request corrections if you believe any information is inaccurate, out-of-date, incomplete, irrelevant, or misleading. To request access or correction, please contact us using the details provided below.
Complaints
If you believe we have breached your privacy rights, you can lodge a complaint by contacting us using the details below. We will respond to your complaint and work with you to resolve any issues promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website, and we encourage you to review it periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:
Pinnacles Tours
📧 Email: [email protected]
📞 Phone: +61 493 770 352