Welcome to Pinnacles Tours. By booking a tour with us or using our website, you agree to the following Terms and Conditions. Please take a moment to read this important information before confirming your reservation.
Acknowledgement of Country
We acknowledge the Traditional Custodians of the lands we live, operate, and travel across—the Aboriginal and Torres Strait Islander Peoples. We pay deep respect to Elders past, present, and emerging, and honor their enduring connection to land, waters, culture, and community.
Booking Agreement
All bookings with Pinnacles Tours are made through Pinnacles Travel Pty Ltd. By confirming a booking with us, you are entering into an agreement bound by the terms outlined below. Our services are described in your booking confirmation or invoice.
Tour Validity
Tour details and itineraries are accurate at the time of publication and are valid until 31 March 2026. Itineraries are subject to change from 01 June 2024 onward, depending on conditions or operational updates.
Important Terms of Travel
Please review these conditions before booking. By booking, you acknowledge your understanding and acceptance of these terms.
- All prices are in Australian Dollars (AUD) and include GST where applicable.
- It is the responsibility of each passenger to understand the style, pace, and physical demands of their selected tour.
- We strongly recommend comprehensive travel insurance with COVID-19 coverage.
- Pinnacles Tours reserves the right to alter itineraries, vehicles, or departure schedules, or cancel tours due to weather, unforeseen events, or park closures.
Personal Information
To secure your booking, we require accurate information including full names, contact details, dietary needs, medical conditions, and postcode (if applicable). Refer to our Privacy Policy for how we handle your data.
Booking, Cancellation & Refund Policies
Traveller Responsibilities
- You are required to comply with all government travel guidelines and health requirements at the time of your trip.
- If cancellations occur due to health, visas, or government restrictions, we will use discretion in applying cancellation fees.
Changes & Cancellations by You
Day Tours
Within 24 hours or no-show: 100% cancellation fee
More than 2 days before departure: Full refund, credit, or free date change
Extended Tours
- Within 14 days or no-show: 100% cancellation fee
- 15+ days before departure: Full refund, credit, or free date change
Credit vouchers are valid for 3 years, transferable to other tours but non-refundable for cash.
Third-party bookings: Different terms may apply—please consult your travel agent.
Cancellations by Us
Standard Cancellation
If we must cancel, you can choose from:
(a) 100% refund
(b) Rebooking to a future date
(c) Travel credit (valid 3 years)
Force Majeure
In case of unforeseeable events (natural disasters, pandemics, etc.), we offer:
Full credit, or
Refund minus unrecoverable costs
If a tour is cut short due to such events, pro-rata credit or refund may apply.
Additional Terms
Risk Acknowledgement
Travel in Australia may involve exposure to remote environments, wildlife, and unpredictable weather. Our guides are trained for safety, but all activities are undertaken at your own risk.
Travel Insurance
We recommend taking out travel insurance covering medical emergencies, cancellations, theft/loss, and COVID-19.
Alcohol Policy
Alcohol is not permitted on our tours unless otherwise stated. Passengers showing signs of intoxication may be denied service.
Age Restrictions
- 0–12 years: Allowed on select day tours only
- 6–17 years: Limited participation on tours requiring moderate fitness
- 18+: Required for wine and brewery experiences
- Extended tours: Not suitable for children under 6; minors 6–17 must stay in private rooms and be accompanied by an adult
Fitness & Medical
Some tours require moderate to high fitness levels. Guests over 70 may be required to provide a medical certificate 30 days prior to departure.
Pricing & Surcharges
Prices are subject to change based on demand and seasonal factors. Discounts applied after booking are not retroactive. Credit card payments may attract a surcharge.
Luggage Policy
- Day tours: Limit of 5–7 kg (small daypack)
- Extended tours: 15–20 kg in a soft bag
- Large or unusual items (bikes, prams, etc.) must be pre-approved.
Pick-up & Drop-off
Pick-up locations must be confirmed at booking. Please be ready 10 minutes prior to departure. Late arrivals may result in missed tours without refund.
Weather Conditions
Tours operate in most weather, but may be rescheduled or cancelled in extreme conditions for safety reasons. Affected guests will be offered alternatives or refunds where appropriate.
Special Requirements
Please inform us of dietary needs or medical conditions at the time of booking or at least 7 days before the tour departure. While we endeavor to cater to most dietary needs, there are limited food options in some regions we visit on extended tours, so forward planning is required to ensure we can accommodate but it is not guaranteed. For those with special dietaries, we recommend you bring snacks along.
Contact Us
If you have any questions or concerns about these Terms and Conditions or your booking, please contact us:
📧 Email: [email protected]
📞 Phone: +61 4 9377 0352
We’re here to help you plan a safe and memorable journey through Western Australia.
